Transport for London (TfL) has recently issued a Code of Practice for freight drivers who will be working at night and into the morning to deliver supplies during the 2012 London Olympic Games.
Companies making or receiving out-of-hours deliveries during London 2012 Olympics and Paralympics are urged to adhere to this new code, developed in partnership with the Freight Transport Association (FTA) and the Noise Abatement Society (NAS).
The guidelines ask delivery drivers not to whistle or shout to get the attention of shops receiving goods, and also advise switiching off reversing alarms and closing doors quietly.
Also included in the code is advice that external bells at delivery points are avoided, rubber buffering material is used between hard surfaces and delivery equipment is serviced to minimise noise.
London Councils, businesses and Transport for London (TfL) are supporting what they describe as 'a considerate, flexible approach to out-of-hours deliveries during Games-time'.
TfL engaged with, and sought feedback from, the freight industry, London boroughs and other interested parties, which has resulted in the final version which has been published this week. The Code of Practice sets out practical tips on how both drivers and those receiving the goods can work together to make deliveries as quietly as possible.
Transport for London (TfL), London Councils and London's business community have confirmed that they will be sympathetic to companies that need to make or receive out-of-hours deliveries in London during the London 2012 Olympic and Paralympic Games.
The pragmatic approach was endorsed by London Councils' Transport and Environment Committee last week, when they approved a statement to help local authorities explain the position on night-time deliveries during the Games.
The statement makes it clear that councils will be supportive and sympathetic to the needs of businesses needing out-of-hours deliveries during the 2012 Games, when deliveries to businesses on the Olympic Route Network, in central London and around venues will be affected by Games-related restrictions on key parts of the Capital's road network.
London boroughs reserve the right to continue to enforce against businesses that are inconsiderate or disturb local communities, especially if complaints are received about excessive noise being made when making or receiving deliveries.
Good steps to minimise the chance of any enforcement action include following the Code of Practice and in particularly sensitive areas businesses are advised to discuss this issue with local borough councils in advance.
In order to support the needs of London's residents and those of the freight industry and businesses affected by Games-time restrictions, Transport for London (TfL) has today published the final Code of Practice for out-of-hours deliveries.
The code provides businesses and delivery companies with simple, practical guidance on how to minimise noise from night-time deliveries and is available on the TfL website.
The code will apply when the Olympic Route Network (ORN) comes into force.
The network, which aims to reduce congestion, will result in existing loading bays being closed.
As a result, more deliveries will have to take place between midnight and 06:00 BST when the ORN is in operation.
There will be access and delivery time restrictions along the ORN and surrounding areas, and around the 13 Games venues in London, according to the Department for Transport.
The freight industry is vital to the success of London. Approximately 280,000 freight journeys take place within London on a typical weekday, delivering to some 290,000 businesses and 7.8 million residents.
Within these freight journeys, road freight has a significant impact; deliveries, collections and servicing activity accounts for 17 per cent of Greater London's traffic and this is predicted to rise to 25 per cent of total traffic by 2030. Up to 10 per cent of London's freight is moved by road and 6.4 per cent of London's employment is freight related, making it a significant business sector, crucial to the London-wide economy.
London's transport commissioner, Peter Hendy, said: "The challenges surrounding deliveries during the Games are considerable.
"However, the success of the quieter out-of-hours delivery trials we've commissioned in recent months clearly demonstrate that out-of-hours deliveries can, and I believe will, play a vital role in ensuring London and the rest of the UK keeps on moving this summer.
"I urge businesses that make or receive deliveries in London to use the Code of Practice for all out-of-hours deliveries.
"It is up to the freight and business community to prove to London's borough councils that they are aware of, and care about, the impact they have on the communities they deliver to.
"If the industry gets it right this summer, this is also a real opportunity for reducing congestion and improving air quality and road safety in London in the future."
Minimising disruption
Nick Lester, corporate director for services at London Councils, said: "London's councils are working hard to ensure that businesses can keep running as smoothly as possible during the Games and to minimise disruption to residents.
"While enforcement will be as light-touch and flexible as possible, boroughs will continue to enforce against any business stopping Londoners from getting a good night's sleep."
Baroness Valentine, chief executive of London First, said: "The Olympics are a positive thing for London, but it's vital that businesses in London are able to remain open during the Games.
"This code of practice will provide certainty around more flexible delivery arrangements - without which many businesses will be unable to operate normally. This would be bad for residents, bad for businesses and bad for employment both during and after the Games."
Victory for common sense
Sue Terpilowski, London policy chairman, Federation of Small Businesses, said: 'Small businesses across London will support this announcement on night time deliveries. This is a victory for common sense, when the roads will be heavily congested, to enable deliveries to be made at night time.
"We will work closely with our members to ensure they are aware of the Code of Practice to ensure that residents are not disturbed during the Games.
"It is vital that London remains open for business during the Games and so mitigating the risks of imposed transport obstacles are very much welcome."
Sarah Bell, lead traffic commissioner for Olympic delivery, commented: "Today's announcement by London Councils and TfL goes a long way to addressing the challenges the freight industry faces in making deliveries to some parts of London during this summer's Olympic and Paralympic Games.
"The Traffic Commissioners for Great Britain urge the freight industry to consider out-of-hours deliveries as one of a number of solutions that will help both the freight sector and London keep on moving this summer, and we ask them to abide by the conditions of the Code of Practice that TfL has published."
Natalie Chapman, Freight Transport Association head of policy for London, said: "The FTA welcomes the flexible, sensible approach London's boroughs are taking to the challenge freight operators and businesses face around making and receiving deliveries during Games-time.
"We will be urging freight operators to follow and respect the conditions laid out in the Code of Practice.
"If they can prove, as we believe, that out-of-hours deliveries can be made without disturbing local residents, there could be tremendous legacy benefits for the Capital, both in terms of improved road safety, air quality and a reduction in day-time traffic congestion."
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